17: JTAC Procedure

Juniper Networks Technical Assistance Center

A support contract is required to access the JTAC.

Use ‘show chassis hardware’ to get the chassis serial number.

Through the website Case Manager Portal.

‘request support information’ command captures information relevant to Support.

Case Management

Mutually agreed priority level (4 levels)

Juniper Knowedge Base

Problem Reports (PR’s) are part of the lifecycle of a Juniper product. They include a trigger and a workaround until the software can be upgraded.

Open PR’s are added to the software release notes. Release notes are updated as new PR’s are made.